Privacy Policy

1. Information We Collect

Depending on how you interact with us, we may collect the following types of information.

Contact information

This may include:

• your name;
• email address;
• telephone number; and
• other contact information you choose to provide.

Event and inquiry information

When you request availability, ask for a quote, or book an event, we may collect information such as:

• event type;
• event date;
• event location or venue;
• city;
• services or experiences you are interested in;
• package or add-on selections;
• estimated guest count;
• event details; and
• messages or other information you provide to us.

Transaction and booking information

If you become a customer, we may collect information necessary to prepare quotes, contracts, invoices, bookings, and payment records.

Where payments are processed using a third-party payment provider, payment-card information may be handled directly by that provider rather than stored by Dreamscape.

Event media

Depending on the services provided at an event, Dreamscape may create or process:

• photographs;
• videos;
• photo booth images;
• digital galleries;
• printed photographs;
• Audio Guest Book recordings; and
• other event-related media.

The collection, delivery, retention, and permitted use of event media may also be governed by an event-specific agreement with the person or organization that booked Dreamscape.

Website and technical information

When you use our website, certain technical information may be collected automatically, such as:

• IP address;
• browser type;
• device type;
• operating system;
• referring pages;
• pages viewed;
• approximate geographic information derived from an IP address;
• website interactions; and
• cookie or similar technology information.

2. How We Collect Information

We may collect personal information:

• directly from you when you contact us or submit a form;
• when you request a quote or check availability;
• when you book or receive Dreamscape services;
• during an event where our photography or recording services are being provided;
• through our website and related technologies;
• from a person or organization arranging an event on your behalf; and
• from service providers that assist us in operating our business.

3. How We Use Personal Information

We may use personal information to:

• respond to inquiries;
• check event availability;
• prepare quotes and proposals;
• provide and administer bookings;
• communicate with clients before, during, and after an event;
• provide photo booth, photography, printing, gallery, Audio Guest Book, or related services;
• personalize an event experience;
• process payments and maintain business records;
• provide customer support;
• operate, secure, troubleshoot, and improve our website and services;
• understand website usage and performance;
• prevent fraud, misuse, or security incidents;
• meet legal, accounting, tax, and regulatory obligations; and
• send marketing communications where we have consent or are otherwise permitted by law.

We will not use personal information for a materially different purpose without obtaining consent where consent is required.

4. Consent

Where required, Dreamscape obtains consent for the collection, use, or disclosure of personal information.

Consent may be express or, where permitted by law, implied based on the circumstances and the reasonable expectations of the individual.

You may withdraw consent to certain uses of your personal information, subject to legal, contractual, or operational restrictions.

Withdrawing consent may affect our ability to provide certain services.

5. Marketing Communications

We may send promotional emails or text messages where you have consented or where applicable law otherwise permits us to do so.

Our commercial electronic communications will include appropriate identification information and a way to unsubscribe where required.

You may unsubscribe from promotional communications at any time using the unsubscribe method provided in the message or by contacting us.

Service-related communications about an existing inquiry, booking, contract, payment, event, or customer-support matter are separate from optional marketing communications.

6. Cookies, Analytics, and Similar Technologies

Our website may use cookies, pixels, analytics tools, or similar technologies to:

• keep the website functioning properly;
• understand website traffic and usage;
• measure website performance;
• remember preferences;
• understand the effectiveness of advertising or marketing campaigns; and
• improve our services.

Some technologies may be provided by third parties.

Where required, non-essential technologies will be used in accordance with applicable consent requirements.

You may also be able to control cookies through your browser or device settings. Disabling certain technologies may affect how parts of the website function.

7. Service Providers and Disclosure

Dreamscape does not sell personal information.

We may disclose personal information to service providers that perform functions on our behalf, including providers involved in:

• website hosting and infrastructure;
• customer communications;
• website analytics;
• payment processing;
• accounting;
• cloud storage;
• gallery or media delivery;
• printing;
• event technology;
• advertising or marketing services, where applicable; and
• professional or technical support.

We require service providers to handle information only for legitimate purposes connected with the services they provide to us, subject to applicable contractual and legal requirements.

We may also disclose information where reasonably necessary:

• to comply with law, court orders, or lawful government requests;
• to investigate fraud, security incidents, or misuse;
• to protect Dreamscape, our customers, guests, or others;
• in connection with a business financing, reorganization, merger, sale, or transfer, subject to applicable law; or
• with your consent.

8. Processing Outside Alberta or Canada

Some of the service providers we use may store or process information outside Alberta or outside Canada.

When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, or government authorities in accordance with those laws.

We take reasonable steps when selecting service providers and handling personal information.

9. Event Photographs, Videos, and Recordings

Dreamscape's services may involve the creation of photographs, videos, audio recordings, prints, or other event media.

How those materials are collected, delivered, retained, shared, or used may depend on the service provided and any agreement between Dreamscape and the person or organization that booked the event.

We do not claim additional marketing or promotional rights to a person's image, likeness, or recording through this Privacy Policy alone. Any such use must be supported by applicable consent, an agreement, or another lawful basis.

If you have a privacy concern relating to an image or recording created through one of our services, contact us at the address below.

10. Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, legal, accounting, dispute-resolution, and record-keeping purposes.

Different types of information may be retained for different periods.

When personal information is no longer reasonably required, we take appropriate steps to delete, destroy, or anonymize it, subject to technical, contractual, and legal limitations.

11. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against risks such as:

• unauthorized access;
• misuse;
• loss;
• disclosure;
• alteration; and
• destruction.

No website, network, transmission method, or storage system can be guaranteed to be completely secure.

12. Access and Correction

Subject to applicable law, you may request access to personal information Dreamscape holds about you and may ask us to correct information that is inaccurate or incomplete.

We may need to verify your identity before responding to a request.

Certain information may be withheld where permitted or required by law.

13. Children and Event Guests

Dreamscape's website is not specifically directed toward children.

Because we provide services at weddings, family events, corporate events, celebrations, and other gatherings, photographs or other event media may incidentally include minors or other guests who are not the person who booked Dreamscape.

We handle such information in connection with the event service being provided, applicable law, and any relevant instructions or agreements with the booking client.

14. Third-Party Websites

Our website may contain links to websites, social networks, payment providers, galleries, or other services operated by third parties.

Dreamscape is not responsible for the privacy practices of third-party websites or services. Their own privacy policies govern their handling of personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services, technologies, or legal requirements change.

The current version will be posted on this page with an updated “Last updated” date.

16. Contact Us

Dreamscape Event Rentals
Alberta, Canada
Email: info@dreamscaperentals.ca